FAQ’s

We ship ToolBuy stocked items out of our warehouses/Retail Stores. More specifically, they are in Mumbai.

Third party items ship directly from manufacturers/Authorised Distributor located all over the country.

We have tied up with several reputed courier partners such as Delhivery, XpressBees, Amazon Shipping, Gati.

The courier service provider for the Customer’s order is selected based on the Customer’s location.

No. At present we don't deliver products internationally. However, Customers can place orders to India from anywhere in the world.

To place an order, go to the product Listing from Navigation that contains what you are looking for and enter the number of Qty you require & Click the Add to Cart button.

Continue shopping in this manner until you have everything that you need. When you are ready to checkout, click the Cart button at the top of the website and Click on the Continue Checkout Button.

You will be redirected to the cart page & after that, We will then ask you to either register (New Users) or log in. Follow the sequence—the buttons will get you there. Once you see the Thank You for Your Order page, your order is with us and will be on its way to you very shortly.

For most customers, you will receive your order within a couple of days. If you have any problems or issues, feel free to call us at +91-826-8665-289

Visit the My Orders page in your My account section & click on TRACK ORDER to get real time status of Customer’s order.

Yes, creating an ToolBuy Account is mandatory to place an order with us.

ToolBuy accepts payment through Razorpay & recommended options are UPI, Debit & Credit Cards, EMI, Netbanking & Wallets

ToolBuy offers a replacement-only policy. Kindly check the Cancellation & Refund Policy here.

Customer must share the Unboxing Video with the Customer care team while opening the package. The shipping Label with AWB Number should be visible to avail for exchange.

Refund in your bank account it will take 3-5 working days after the refund is initiated & confirmation will be sent on registered email address.

Customers can cancel their order before the order is processed. please call +91-826-8665-289 (10AM-6PM IST, Mon to Sat) & we will cancel it and initiate Customer’s refund.

If Customers receive a wrong product, we request Customers to report Customer’s concern by calling our customer care team within 24 hours of receipt of Customer’s order. We’ll get back to Customers and arrange reverse pickup for the product within 3 working days of receipt of Customer’s complaint. Customers can choose to have refund/replacement of the product.

Right now, ToolBuy’s Entire CATALOG is our website. So, you have full access to it all the time.

Recipients of our e-mail marketing messages can unsubscribe from receiving future promotional e-mails in three different ways. You can request to be unsubscribed by:

• following the unsubscribe instructions at the bottom of each promotional email, or
• using the Contact Customer Service form and submitting an inquiry with the "Unsubscribe" category option. Or
• calling us directly at +91-826-8665-289 and request to be unsubscribed.

Yes, You can reach to our store at Vasai (East). You can get our location by calling us at +91-826-8665-289.

While we try our best, on occasion the manufacturer supplied images may differ slightly from the product listing. Please refer to the product attributes for the most accurate information for these products. If you have any further questions, feel free to contact us.

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